Create Account Login
Complaints
The Directorate of Patient Rights and Complaints ensures that all complaints are efficiently and effectively managed and the final outcomes delivered are in accordance with the demands of justice and accountability.
 
Introduction to Complaints
The Punjab Healthcare Commission was established to improve the quality of healthcare by implementation of healthcare service delivery standards in a largely unregulated health system in the province of Punjab. . A complaints system had to be devised that patients could recourse to in cases where their physical well-being had been jeopardized due to a lack of adherence to service delivery standards by the healthcare establishments or due to maladministration, malpractice or medical negligence by healthcare service providers. At the same time considering patient safety as an overriding concern, the rights of the patients had to be delineated so that the service providers, in both public and private domains could be held accountable in case of non-compliance with the same. For these purposes Directorate of Patient Rights and Complaints was constituted to develop and implement Charters imparting rights and responsibilities of both the patients and healthcare establishments, and to ensure that that all complaints are managed efficiently and effectively and outcomes delivered are in accordance with the demands of justice and accountability.
Introduction to Complaints
Role of Complaint Management
Legal Mandate
FAQs
Complaint Form for Patients
Complaint Form for HCSP
Charters
 
Home | About Us | FAQs | Privacy Policy | Sitemap | Contact Us | Downloads